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our COVID-19 research

A Human Factors approach to COVID-19 testing process

The COVID-19 pandemic has created an unprecedented surge of patients and the overwhelming use of healthcare services. Researchers and innovators worldwide are converging towards rapid point-of-care tests to cope with this emergency; as the number of tests available increases, new challenges emerge regarding when to deploy new tests along the pathway, how they would complement current tests, how they could inform a rapid clinical decision and how to evaluate their clinical utility.

The Human Factors experts at the NIHR London In-Vitro Diagnostics (LIVD) Co-operative are mapping out the current diagnostic clinical pathway for COVID-19 in both urgent care and care/residential homes settings to appreciate its variability and to highlight key factors that may influence the deployment of new tests.

The well-established NIHR LIVD systems approach is adopted to understand individual (i.e. micro) issues and wider social and organisational factors (i.e. macro issues) that characterise this complex healthcare diagnostics process. Frontline clinicians and key players are interviewed with the aim to provide a greater understanding of requirements that new diagnostics tests should comply with.

Please find at this link the study protocol for the home/residential homes study.

The purpose of publishing the urgent care pathway is to share the knowledge and initial findings from interviews with key stakeholders (clinicians and laboratory staff etc) based in London. We expect this document to enable decision-makers to easily generate projected pathways and to rapidly adopt diagnostics measures. The document is also expected to support Human Factors expert and innovators in medical devices evaluating the clinical utility of their innovations.

The pathway on care/residential homes will be published in the next weeks on this website.

DISCLAIMER:  Pathways are developed by Human Factors researchers for research purposes only and should NOT to be used to inform clinical decision making. Please note that these will be LIVE documents that are continuously being updated. 

Click here to download the urgent care pathway 

Be part of our research

If you are a frontline clinician, healthcare professional or laboratory consultant, we would like to hear your experience with COVID-19 diagnostics tests. Please click on this link to take part in a short survey and help us map out the diagnostics process in real-time.


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If you have any comment or if you wish to contribute to this study, please fill this enquiry form.

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